Delivery Information

Orders Placed Monday – Friday

All orders received before 3pm will be dispatched from our distribution centre the same day. All orders received after 3pm will be dispatched the following working day. All deliveries are made during weekdays unless Saturday delivery is chosen.

Orders Placed Saturday – Sunday

All orders received after 3pm Friday or anytime Saturday or Sunday will be dispatched on Monday, our courier does not collect at the weekends so the earliest any orders placed during this period can be delivered will be on Tuesday.

Delivery Options / Costs

UK 2-3 Working Day Delivery: Free

UK Mainland Next Day: £10.00+vat

Isle of White Delivery: £20.00+vat

Saturday Delivery: £30.00 +vat

Northern Ireland / Scottish Highlands: £30.00 +vat (please telephone us with your post code to see if there is a surcharge prior to ordering)

Delivery Times

All deliveries will be attempted by our courier during normal working hours Monday – Friday. Saturday deliveries are available and these will normally be delivered between 8am-1pm.

Enhanced Delivery services such as Next Day Delivery is available at checkout for an extra cost. This is not a guaranteed service, and although put on a 24hour service, this may not be met and occasionally will take up to 48hours. Some extended areas, will not receive a 24 hour service as this is not achievable, if you think you are in one of these area, please enquire first before purchasing this express service.  For spare parts, as no enhanced delivery service is guaranteed, the courier still charges for a 24hours service even if it takes 48hours to deliver, whilst we are sympathetic to the delay please note that we are unable to offer refunds on late deliveries as the courier has still collected an item from us and delivered it to you and that still needs to be paid for.

No courier has a 100% delivery success rate, they make mistakes, vehicles may break down, drivers may call in sick, roadworks and traffic jams may mean a driver runs out of driving hours, all of this could mean your delivery arrives later than requested.  This is all out of our control and whilst we are sympathetic to late deliveries please understand that once your order has left us we rely on the courier to deliver as requested.

Important Delivery Information

Please note that our couriers will only deliver to the ground floor and since Covid19 will not enter your property and as such will only deliver to the outside of your front door. If you are not on the ground floor you must make arrangements for someone to be there to assist the driver when they attempt delivery. For health and safety reasons they are not allowed to carry heavy items up stairs on their own – they must be aided by someone else. If you are not on the ground floor and no-one is there to assist the driver when they attempt delivery they will not deliver the package to you. Please note you will be liable for the delivery costs associated with a non delivery. All units are sent Fully Insured whilst in transit. When you take delivery of the unit you must fully inspect the packaging of the unit, if there appears to be any damage (no matter how minor) to the packaging you must indicate such damage on the confirmation of receipt slip the delivery driver will ask you to sign. If upon opening the box you find that the item is damaged you must notify us within 24hrs of the unit being delivered to you, failue to notify us of any damage within 24hrs will waive any possibility of making a ‘Damaged in Transport’ claim with our courier and as such Climachill Ltd shall not be responsible for any damage. You must notify us of any damage by telephone by calling our customer services department on 01273 803820

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What our customers say

Customer Reviews

We would like to thank your company for the reliable service provided with our air conditioning systems over the last few years. The original purchase was handled smoothly and you have always been most accommodating whenever we have needed further assistance. During our recent renovation, your company was easy to contact, quick to respond and most helpful in relocating the equipment.

Jacqueline Noyes
Practice Manager, Ashley Road Dental Practice, Walton-on-Thames

After contacting several Air Conditioning Suppliers who failed to turn up, I managed to locate Climachill who carried out a site survey and installed the air conditioning to regulate the temperature in my server room, all within 21 days of the initial contact with minimal disruption. This included the installation of additional electrics to cope with the extra power draw from the 3 air conditioning units and the removal of a double glazed window for the triple extraction system. I have found Climachill’s service efficient and professional and have no hesitation in recommending them.

Steve Green
IT Manager, Crime Reduction Initiative, Brighton

From installation through to ongoing maintenance I have found all at Climachill to be most helpful and efficient in all of my dealings with them. We have had no issues whatsoever with our system that they installed and it has been extremely effective in managing costs both in summer and through the winter whilst keeping us cool and warm respectively.

Neil Sutherland
Managing Director, Neil Sutherland Estate & Letting Agents, Brighton

Climachill fitted full air conditioning to our office premises which is a converted barn in Glynde near Lewes. We received the highest level of service right through from them providing a very competitive quotation through to the complete installation. It has transformed our working environment when we end up with extreme temperatures at either end of the scale and so much so that I have installed an air conditioning system at my own house, again which Climachill have completed to an excellent standard.

Kieran Connolly
Managing Director, Blockbusters Contracts, Glynde

Many thanks for carrying out such a quick and professional job here last week, we are pleased that we chose Climachill over the competition for our air-conditioning installation.  As for your competitors, we chose Climachill not only because, on a like for like basis (5&7kw units) you were cheaper but because you came across as the most professional  when you visited us initially to make the site survey and discuss our requirements.

Martin Smith
Sales Director, Ultimate Automation, Partridge Green
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