Delivery Information

Orders Placed Monday – Friday

All orders received before 1pm will be dispatched from our distribution centre the same day. All orders received after 1pm will be dispatched the following working day. All deliveries are made during weekdays unless Saturday delivery is chosen.

Orders Placed Saturday – Sunday

All orders received after 1pm Friday or anytime Saturday or Sunday will be dispatched on Monday, our courier does not collect at the weekends so the earliest any orders placed during this period can be delivered will be on Tuesday.

Delivery Options / Costs

UK 2-3 Working Day Delivery: Free

UK Mainland Next Day: £10.00+vat

Isle of White Delivery: £20.00+vat

Saturday Delivery: £30.00 +vat

Northern Ireland / Scottish Highlands: £30.00 +vat (please telephone us with your post code to see if there is a surcharge prior to ordering)

Delivery Times

All deliveries will be attempted by our courier during normal working hours Monday – Friday. Saturday deliveries are available and these will normally be delivered between 8am-1pm.

Enhanced Delivery services such as Next Day Delivery is available at checkout for an extra cost. This is not a guaranteed service, and although put on a 24hour service, this may not be met and occasionally will take up to 48hours. Some extended areas, will not receive a 24 hour service as this is not achievable, if you think you are in one of these area, please enquire first before purchasing this express service.  For spare parts, as no enhanced delivery service is guaranteed, the courier still charges for a 24hours service even if it takes 48hours to deliver, whilst we are sympathetic to the delay please note that we are unable to offer refunds on late deliveries as the courier has still collected an item from us and delivered it to you and that still needs to be paid for.

No courier has a 100% delivery success rate, they make mistakes, vehicles may break down, drivers may call in sick, roadworks and traffic jams may mean a driver runs out of driving hours, all of this could mean your delivery arrives later than requested.  This is all out of our control and whilst we are sympathetic to late deliveries please understand that once your order has left us we rely on the courier to deliver as requested.

Important Delivery Information

Please note that our couriers will only deliver to the ground floor and since Covid19 will not enter your property and as such will only deliver to the outside of your front door. If you are not on the ground floor you must make arrangements for someone to be there to assist the driver when they attempt delivery. For health and safety reasons they are not allowed to carry heavy items up stairs on their own – they must be aided by someone else. If you are not on the ground floor and no-one is there to assist the driver when they attempt delivery they will not deliver the package to you. Please note you will be liable for the delivery costs associated with a non delivery. All units are sent Fully Insured whilst in transit. When you take delivery of the unit you must fully inspect the packaging of the unit, if there appears to be any damage (no matter how minor) to the packaging you must indicate such damage on the confirmation of receipt slip the delivery driver will ask you to sign. If upon opening the box you find that the item is damaged you must notify us within 24hrs of the unit being delivered to you, failue to notify us of any damage within 24hrs will waive any possibility of making a ‘Damaged in Transport’ claim with our courier and as such Climachill Ltd shall not be responsible for any damage. You must notify us of any damage by telephone by calling our customer services department on 01273 803820